Date of last update: 30/10/2018
Welcome to www.foodstarsuk.com (the “Site”), a website operated in the United Kingdom by Food Stars BH Limited, a company incorporated in England and Wales with company registration number 09840743, VAT number registered office address at Food Stars BH Limited, 6 Gales Gardens, London, E2 0EJ, United Kingdom (“FoodStars”, “we”, “us” or “our”).
For the purposes of applicable data protection laws, the data controller is Food Stars BH Limited.
Information we collect from you
Information you give to us. You may give us information about you by filling out a form on the Site and/or corresponding with us by telephone, e-mail, or otherwise. This information may include your name, address, telephone number, e-mail address and debit or credit card information.
Information we collect about you. With regard to each of your visits to our Site, we may automatically collect the following information: technical information including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit including the full Uniform Resource Locators “URL” clickstream to, through and from our Site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any telephone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
Information we collect from third parties
We receive information about individuals whose orders are processed by customers that use our facilities. This may include name, address, items ordered and any delivery notes or directions that are included within an order.
Use made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information in relation to:
- Administration of our Site.
- Customer service.
- Direct Marketing: We want to keep you up-to-date on our latest products, promotional offers and events.
- Electronic Marketing. If you are an existing customer, we will only contact you by electronic means (e-mail or text) about goods and services similar to those which were the subject of a previous arrangement with you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
- Other Marketing. We will only contact you by post or telephone if you have consented to this.
- Our service: To notify you about changes to our service.
- Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your device, and so that we can enhance your experience of using our Site.
Information we collect about you. We will use this information in relation to:
- Administration of our Site: To administer our Site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your device.
- Security of our Site: As part of our efforts to keep our Site safe and secure.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Information we collect from third parties. We will use this information to analyse trends in orders that are processed within our facilities, to produce aggregated reports and to audit and improve the operation of our systems.
Disclosure of your information
We may share your personal information with any member or brand within our group, which means our parent undertaking and all of its subsidiary undertakings (terms in italics shall have the meaning ascribed to them in section 1161 and 1162 of the UK Companies Act 2006).
From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc.). These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- Analytics and search engine providers that assist us in the improvement and optimisation of our Site.
We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Food Stars BH Limited (or its ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information together with any other names and addresses you provide.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Third party websites
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Right to object to marketing
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third parties for such purposes. You can exercise your right to prevent such processing by contacting us at any time.
E-mail and SMS opt-out
You can at any time tell us not to send you marketing communications (i) by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us or (ii) by SMS by following the “STOP” instructions provided with the message.
Postal mail opt-out
You can at any time ask us to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion.
Accessing and modifying your personal information
Data protection laws give you the right to access information held about you. Your right of access can be exercised in accordance with data protection laws. Subject to applicable law, you also have the right to update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. You may request to change or delete your personal information by sending an e-mail to [email protected]
Right to erasure
Requests for the deletion or removal of your personal data, including information published or processed online, should be directed to [email protected]
Right to data portability
If you would like access to any personal data which you have provided to us in a machine-readable format, or if you would like your data to be transferred directly to another data controller, please direct your request to [email protected]
Law, jurisdiction and language
This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. Any and all contracts are concluded in English.